:root{--red:#b3121b;--red2:#861018;--bg:#f3f5f8;--text:#202331;--muted:#747985;--line:#e2e6eb;--white:#fff}
*{box-sizing:border-box}body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--text)}
a{color:var(--red);text-decoration:none}.top-nav{height:72px;padding:0 max(24px,5vw);display:flex;align-items:center;justify-content:space-between;background:#fff;border-bottom:1px solid var(--line)}
.brand{font-weight:900;font-size:20px;color:#222}.brand span{color:var(--red)}.top-nav nav{display:flex;gap:22px}.top-nav nav a{color:#414550;font-weight:600;font-size:14px}
.container{width:min(1180px,calc(100% - 32px));margin:34px auto}.page-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.page-head h1{margin:5px 0 0;font-size:32px}
.eyebrow{font-size:12px;font-weight:800;letter-spacing:.13em;color:var(--red)}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:24px}
.stat,.panel,.form-card{background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:0 12px 32px rgba(34,38,48,.06)}.stat{padding:22px}.stat span{display:block;color:var(--muted);font-size:13px}.stat strong{font-size:32px}
.panel{padding:22px}.panel-head{display:flex;justify-content:space-between}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse}th,td{padding:15px;border-bottom:1px solid var(--line);text-align:left;font-size:14px}
th{color:var(--muted);font-size:12px;text-transform:uppercase}.badge{display:inline-flex;padding:7px 10px;border-radius:999px;background:#fff1f2;color:var(--red);font-size:12px;font-weight:800}
.btn{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:10px;padding:12px 18px;font-weight:800;cursor:pointer}.primary{background:linear-gradient(135deg,var(--red),var(--red2));color:#fff}.secondary{background:#e9edf1;color:#343844}
.auth-shell{min-height:calc(100vh - 140px);display:grid;place-items:center}.auth-card{width:min(950px,100%);display:grid;grid-template-columns:1.1fr .9fr;background:#fff;border-radius:22px;overflow:hidden;box-shadow:0 20px 60px rgba(30,35,45,.12)}
.auth-copy{padding:60px;background:linear-gradient(145deg,#fff2f3,#fff)}.auth-copy h1{font-size:44px;line-height:1.05}.auth-form{padding:52px;display:flex;flex-direction:column;justify-content:center}
.form-card{padding:28px}.narrow{width:min(520px,100%)}label{display:block;margin:14px 0 7px;font-size:13px;font-weight:700}input,select,textarea{width:100%;border:1px solid var(--line);border-radius:10px;padding:12px;background:#fff;font:inherit}
input:focus,select:focus,textarea:focus{outline:3px solid rgba(179,18,27,.1);border-color:var(--red)}.auth-form .btn,.form-card .btn{margin-top:18px}.muted{color:var(--muted);font-size:14px}.alert{padding:12px;border-radius:10px}.error{background:#fff0f1;color:#9e141b}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.full{grid-column:1/-1}.actions{text-align:right}.filters{display:grid;grid-template-columns:1fr 240px auto;gap:12px;margin-bottom:18px}
.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:20px}.ticket-text{line-height:1.7}.messages{display:flex;flex-direction:column;gap:12px;margin:16px 0}
.message{padding:14px;border-radius:12px;background:#f5f7f9}.admin-msg{background:#fff0f1}.message small{display:block;color:var(--muted);margin-top:3px}.reply-box textarea{margin-bottom:10px}
dl{display:grid;grid-template-columns:110px 1fr;gap:10px;font-size:14px}dt{color:var(--muted)}dd{margin:0;font-weight:600}
@media(max-width:800px){.stats-grid{grid-template-columns:1fr 1fr}.auth-card,.ticket-layout{grid-template-columns:1fr}.auth-copy{display:none}.form-grid{grid-template-columns:1fr}.full{grid-column:auto}.filters{grid-template-columns:1fr}.top-nav nav{gap:10px}.top-nav nav a{font-size:12px}}

.row-actions {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.btn.small {
    padding: 8px 11px;
    font-size: 12px;
}

.btn.danger {
    background: #fff0f1;
    color: #a3131b;
}

.btn.danger:hover {
    background: #ffdfe2;
}

.badge-success {
    background: #e8f8ef;
    color: #167344;
}

.badge-disabled {
    background: #edf0f3;
    color: #676d76;
}

table td {
    vertical-align: middle;
}

@media (max-width: 900px) {
    .row-actions {
        min-width: 180px;
    }
}

.success {
    background: #e8f8ef;
    color: #167344;
    border: 1px solid #bde8cf;
    margin-bottom: 18px;
}

.form-card {
    max-width: 900px;
}

.actions {
    display: flex;
    justify-content: flex-end;
}
.ticket-section {
    margin-bottom: 20px;
}

.ticket-section h2,
.ticket-management h2 {
    margin-top: 0;
}

.ticket-text {
    margin-top: 18px;
    padding: 20px;
    border-radius: 12px;
    background: #f7f8fa;
    white-space: normal;
    word-break: break-word;
}

.information-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 14px;
    margin-top: 15px;
}

.information-item {
    padding: 16px;
    border: 1px solid var(--line);
    border-radius: 12px;
    background: #fafbfc;
}

.information-item span {
    display: block;
    margin-bottom: 6px;
    color: var(--muted);
    font-size: 12px;
}

.information-item strong {
    font-size: 14px;
    word-break: break-word;
}

.ticket-management {
    margin-bottom: 20px;
}

.ticket-management label {
    margin-top: 16px;
}

.full-button {
    width: 100%;
}

.ticket-details h3 {
    margin-top: 0;
}

.attachment-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
    padding: 16px;
    border: 1px solid var(--line);
    border-radius: 12px;
    background: #fafbfc;
}

.attachment-card small {
    display: block;
    margin-top: 5px;
    color: var(--muted);
}

.success {
    margin-bottom: 18px;
    padding: 13px 16px;
    border: 1px solid #bde8cf;
    border-radius: 10px;
    background: #e8f8ef;
    color: #167344;
}

@media (max-width: 700px) {
    .information-grid {
        grid-template-columns: 1fr;
    }

    .attachment-card {
        align-items: flex-start;
        flex-direction: column;
    }

    .attachment-card .btn {
        width: 100%;
    }
}

/* =========================================================
   LAYOUT DO CHAMADO
========================================================= */

.ticket-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 340px;
    gap: 22px;
    align-items: start;
}

.ticket-main {
    min-width: 0;
}

.ticket-sidebar {
    position: sticky;
    top: 20px;
}

.ticket-section {
    margin-bottom: 22px;
}

.ticket-section h2,
.ticket-management h2 {
    margin: 5px 0 0;
}

.ticket-section .panel-head {
    align-items: center;
}

.full-button {
    width: 100%;
}

/* =========================================================
   DESCRIÇÃO
========================================================= */

.ticket-text {
    margin-top: 18px;
    padding: 20px;
    border: 1px solid var(--line);
    border-radius: 13px;
    background: #f7f8fa;
    color: #303440;
    font-size: 14px;
    line-height: 1.8;
    overflow-wrap: anywhere;
}

/* =========================================================
   INFORMAÇÕES DO CLIENTE
========================================================= */

.information-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
    margin-top: 18px;
}

.information-item {
    min-width: 0;
    padding: 17px;
    border: 1px solid var(--line);
    border-radius: 12px;
    background: #fafbfc;
}

.information-item span {
    display: block;
    margin-bottom: 7px;
    color: var(--muted);
    font-size: 12px;
    font-weight: 700;
}

.information-item strong {
    display: block;
    color: var(--text);
    font-size: 14px;
    overflow-wrap: anywhere;
}

/* =========================================================
   ANEXO ORIGINAL DO CHAMADO
========================================================= */

.attachment-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
    margin-top: 16px;
    padding: 17px;
    border: 1px solid var(--line);
    border-radius: 12px;
    background: #fafbfc;
}

.attachment-information {
    display: flex;
    align-items: center;
    gap: 13px;
    min-width: 0;
}

.attachment-icon {
    flex-shrink: 0;
    font-size: 26px;
}

.attachment-information div {
    min-width: 0;
}

.attachment-information strong {
    display: block;
    color: var(--text);
    font-size: 14px;
    overflow-wrap: anywhere;
}

.attachment-information small {
    display: block;
    margin-top: 5px;
    color: var(--muted);
}

/* =========================================================
   PAINEL DE GESTÃO
========================================================= */

.ticket-management {
    margin-bottom: 20px;
}

.ticket-management h2 {
    margin-bottom: 20px;
}

.ticket-management label {
    margin-top: 16px;
}

.ticket-management .btn {
    margin-top: 20px;
}

/* =========================================================
   DETALHES LATERAIS
========================================================= */

.ticket-details h3 {
    margin: 5px 0 22px;
}

.ticket-details dl {
    display: grid;
    grid-template-columns: 110px minmax(0, 1fr);
    gap: 13px 10px;
    margin: 0;
    font-size: 13px;
}

.ticket-details dt {
    color: var(--muted);
}

.ticket-details dd {
    margin: 0;
    color: var(--text);
    font-weight: 700;
    overflow-wrap: anywhere;
}

/* =========================================================
   CHAT
========================================================= */

.chat-panel {
    overflow: hidden;
}

.chat-panel-head {
    align-items: center;
    margin-bottom: 20px;
}

.message-count {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 7px 11px;
    border-radius: 999px;
    background: #eef1f4;
    color: var(--muted);
    font-size: 12px;
    font-weight: 800;
    white-space: nowrap;
}

.chat-messages {
    display: flex;
    flex-direction: column;
    gap: 13px;
    max-height: 600px;
    overflow-y: auto;
    padding: 20px;
    border: 1px solid var(--line);
    border-radius: 15px;
    background: #f5f7f9;
    scroll-behavior: smooth;
}

/* =========================================================
   MENSAGEM
========================================================= */

.chat-message {
    width: min(78%, 650px);
    padding: 15px;
    border: 1px solid var(--line);
    border-left-width: 4px;
    border-radius: 15px 15px 15px 4px;
    background: #ffffff;
    box-shadow: 0 5px 18px rgba(25, 30, 40, 0.05);
}

.chat-message.my-message {
    align-self: flex-end;
    border-radius: 15px 15px 4px 15px;
    background: #fff2f3;
}

.message-cliente {
    border-left-color: #4477d4;
}

.message-tecnico {
    border-left-color: #239560;
}

.message-admin {
    border-left-color: var(--red);
}

.message-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 15px;
    margin-bottom: 11px;
}

.message-header strong {
    display: block;
    color: var(--text);
    font-size: 14px;
}

.message-header time {
    color: var(--muted);
    font-size: 11px;
    white-space: nowrap;
}

.message-role {
    display: inline-block;
    margin-top: 3px;
    color: var(--muted);
    font-size: 11px;
    font-weight: 700;
}

.message-body {
    color: #303440;
    font-size: 14px;
    line-height: 1.7;
    overflow-wrap: anywhere;
}

/* =========================================================
   ANEXO DA MENSAGEM
========================================================= */

.message-attachment {
    display: flex;
    align-items: center;
    gap: 11px;
    margin-top: 13px;
    padding: 12px;
    border: 1px solid var(--line);
    border-radius: 11px;
    background: rgba(255, 255, 255, 0.8);
    transition:
        transform 0.2s ease,
        border-color 0.2s ease;
}

.message-attachment:hover {
    transform: translateY(-1px);
    border-color: var(--red);
}

.message-attachment > span {
    flex-shrink: 0;
    font-size: 23px;
}

.message-attachment div {
    min-width: 0;
}

.message-attachment strong {
    display: block;
    color: var(--text);
    font-size: 13px;
    overflow-wrap: anywhere;
}

.message-attachment small {
    display: block;
    margin-top: 3px;
    color: var(--muted);
}

/* =========================================================
   CHAT VAZIO
========================================================= */

.empty-chat {
    padding: 48px 20px;
    text-align: center;
    color: var(--muted);
}

.empty-chat-icon {
    display: block;
    margin-bottom: 12px;
    font-size: 34px;
}

.empty-chat strong {
    display: block;
    color: var(--text);
}

.empty-chat p {
    margin: 7px 0 0;
}

/* =========================================================
   FORMULÁRIO DE RESPOSTA
========================================================= */

.reply-box {
    margin-top: 20px;
    padding-top: 20px;
    border-top: 1px solid var(--line);
}

.reply-box textarea {
    min-height: 125px;
    resize: vertical;
}

.reply-actions {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    gap: 20px;
    margin-top: 12px;
}

.file-area {
    flex: 1;
    min-width: 0;
}

.file-label {
    margin-top: 0;
}

.file-input {
    display: block;
    max-width: 440px;
    margin-top: 8px;
}

.file-area small {
    display: block;
    margin-top: 7px;
}

/* =========================================================
   ALERTA DE SUCESSO
========================================================= */

.success {
    margin-bottom: 18px;
    padding: 13px 16px;
    border: 1px solid #bde8cf;
    border-radius: 10px;
    background: #e8f8ef;
    color: #167344;
}

/* =========================================================
   RESPONSIVIDADE
========================================================= */

@media (max-width: 980px) {
    .ticket-layout {
        grid-template-columns: 1fr;
    }

    .ticket-sidebar {
        position: static;
        display: grid;
        grid-template-columns: repeat(2, minmax(0, 1fr));
        gap: 20px;
    }

    .ticket-management {
        margin-bottom: 0;
    }
}

@media (max-width: 700px) {
    .information-grid {
        grid-template-columns: 1fr;
    }

    .ticket-sidebar {
        grid-template-columns: 1fr;
    }

    .attachment-card {
        align-items: flex-start;
        flex-direction: column;
    }

    .attachment-card .btn {
        width: 100%;
    }

    .chat-message {
        width: 94%;
    }

    .message-header {
        flex-direction: column;
        gap: 5px;
    }

    .reply-actions {
        align-items: stretch;
        flex-direction: column;
    }

    .reply-actions .btn {
        width: 100%;
    }

    .file-input {
        max-width: 100%;
    }

    .chat-panel-head {
        align-items: flex-start;
        flex-direction: column;
        gap: 12px;
    }
}
/* =========================================================
   DASHBOARD DO TÉCNICO
========================================================= */

.stats-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 18px;
    margin-bottom: 24px;
}

.stat-card {
    display: flex;
    align-items: center;
    gap: 15px;
    min-width: 0;
    padding: 21px;
    border: 1px solid var(--line);
    border-radius: 16px;
    background: #ffffff;
    box-shadow: 0 8px 25px rgba(25, 30, 40, 0.05);
}

.stat-card-icon {
    display: flex;
    flex-shrink: 0;
    align-items: center;
    justify-content: center;
    width: 50px;
    height: 50px;
    border-radius: 14px;
    background: #f3f4f6;
    font-size: 24px;
}

.stat-card span {
    display: block;
    margin-bottom: 5px;
    color: var(--muted);
    font-size: 12px;
    font-weight: 700;
}

.stat-card strong {
    display: block;
    color: var(--text);
    font-size: 27px;
    line-height: 1;
}

.table-subtitle {
    display: block;
    margin-top: 4px;
    color: var(--muted);
    font-size: 11px;
}

.small-button {
    padding: 8px 12px;
    font-size: 12px;
}

.empty-state {
    padding: 50px 20px;
    text-align: center;
}

.empty-state-icon {
    margin-bottom: 12px;
    font-size: 40px;
}

.empty-state h3 {
    margin: 0 0 7px;
}

.empty-state p {
    margin: 0;
    color: var(--muted);
}

.badge-danger {
    background: #fde8ea;
    color: #b4232c;
}

.badge-warning {
    background: #fff3d7;
    color: #976500;
}

.badge-info {
    background: #e7f0ff;
    color: #245ea8;
}

.badge-success {
    background: #e4f6eb;
    color: #197044;
}

.badge-dark {
    background: #e5e7eb;
    color: #374151;
}

@media (max-width: 1050px) {
    .stats-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 600px) {
    .stats-grid {
        grid-template-columns: 1fr;
    }

    .stat-card {
        padding: 18px;
    }
}
/* =========================================================
   FILTROS DOS CHAMADOS
========================================================= */

.filter-form {
    margin-top: 20px;
}

.filter-grid {
    display: grid;
    grid-template-columns:
        minmax(220px, 2fr)
        minmax(170px, 1fr)
        minmax(170px, 1fr)
        auto;
    gap: 16px;
    align-items: end;
}

.form-group {
    min-width: 0;
}

.form-group label {
    display: block;
    margin-bottom: 8px;
}

.filter-actions {
    display: flex;
    gap: 10px;
    align-items: center;
}

@media (max-width: 980px) {
    .filter-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 600px) {
    .filter-grid {
        grid-template-columns: 1fr;
    }

    .filter-actions {
        flex-direction: column;
        align-items: stretch;
    }

    .filter-actions .btn {
        width: 100%;
    }
}
.notification-link {
    position: relative;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 38px;
    height: 38px;
    border-radius: 10px;
    text-decoration: none;
    background: #f1f5f9;
    transition: 0.2s ease;
}

.notification-link:hover {
    background: #e2e8f0;
    transform: translateY(-1px);
}

.notification-bell {
    font-size: 18px;
    line-height: 1;
}

.notification-badge {
    position: absolute;
    top: -5px;
    right: -5px;
    min-width: 19px;
    height: 19px;
    padding: 0 5px;
    border-radius: 999px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: #dc2626;
    color: #ffffff;
    border: 2px solid #ffffff;
    font-size: 10px;
    font-weight: 800;
}

.notification-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.notification-item {
    display: grid;
    grid-template-columns: 48px minmax(0, 1fr) auto;
    gap: 14px;
    align-items: center;
    padding: 16px;
    border: 1px solid #e5e7eb;
    border-radius: 14px;
    background: #ffffff;
}

.notification-item.is-unread {
    border-left: 4px solid #dc2626;
    background: #fffafa;
}

.notification-item.is-read {
    opacity: 0.78;
}

.notification-icon {
    width: 46px;
    height: 46px;
    display: grid;
    place-items: center;
    border-radius: 13px;
    background: #f1f5f9;
    font-size: 21px;
}

.notification-content p {
    margin: 6px 0;
    color: #475569;
}

.notification-content small {
    color: #94a3b8;
}

.notification-title-row {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}

.notification-new {
    padding: 3px 7px;
    border-radius: 999px;
    background: #dc2626;
    color: #ffffff;
    font-size: 10px;
    font-weight: 800;
    text-transform: uppercase;
}

@media (max-width: 650px) {
    .notification-item {
        grid-template-columns: 42px 1fr;
    }

    .notification-item .btn {
        grid-column: 1 / -1;
    }
}
* {
    box-sizing: border-box;
}

:root {
    --cor-principal: #1d4ed8;
    --cor-principal-escura: #1e3a8a;
    --cor-texto: #111827;
    --cor-texto-secundario: #64748b;
    --cor-borda: #dbe2ea;
    --cor-fundo: #eef2f7;
    --cor-suave: #f8fafc;
    --cor-branca: #ffffff;
}

html {
    font-family:
        Arial,
        Helvetica,
        sans-serif;
}

body {
    margin: 0;
    padding: 25px;
    background: var(--cor-fundo);
    color: var(--cor-texto);
    font-size: 14px;
}

.barra-acoes {
    width: 100%;
    max-width: 210mm;
    margin: 0 auto 18px;
    display: flex;
    justify-content: flex-end;
    gap: 10px;
}

.botao {
    min-height: 42px;
    padding: 10px 18px;
    border: 0;
    border-radius: 8px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 7px;
    font-size: 14px;
    font-weight: 700;
    text-decoration: none;
    cursor: pointer;
    transition:
        transform 0.2s ease,
        box-shadow 0.2s ease,
        background 0.2s ease;
}

.botao:hover {
    transform: translateY(-1px);
}

.botao-voltar {
    background: #e2e8f0;
    color: #334155;
}

.botao-voltar:hover {
    background: #cbd5e1;
}

.botao-imprimir {
    background: var(--cor-principal);
    color: var(--cor-branca);
    box-shadow: 0 7px 18px rgba(29, 78, 216, 0.2);
}

.botao-imprimir:hover {
    background: var(--cor-principal-escura);
}

.pagina-a4 {
    width: 100%;
    max-width: 210mm;
    min-height: 297mm;
    margin: 0 auto;
    padding: 14mm;
    background: var(--cor-branca);
    border-radius: 4px;
    box-shadow: 0 15px 45px rgba(15, 23, 42, 0.12);
}

.cabecalho-ficha {
    padding-bottom: 18px;
    border-bottom: 3px solid var(--cor-principal);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 25px;
}

.cabecalho-logotipo {
    display: flex;
    align-items: center;
    gap: 14px;
}

.logotipo-marca {
    width: 58px;
    height: 58px;
    border-radius: 13px;
    display: grid;
    place-items: center;
    background: var(--cor-principal);
    color: var(--cor-branca);
    font-size: 20px;
    font-weight: 900;
    letter-spacing: 1px;
}

.cabecalho-ficha h1 {
    margin: 0;
    color: var(--cor-principal-escura);
    font-size: 22px;
    line-height: 1.2;
}

.cabecalho-ficha p {
    margin: 5px 0 0;
    color: var(--cor-texto-secundario);
    font-size: 13px;
}

.cabecalho-ticket {
    min-width: 150px;
    padding: 13px 18px;
    border: 1px solid var(--cor-borda);
    border-radius: 10px;
    background: var(--cor-suave);
    text-align: right;
}

.cabecalho-ticket span {
    display: block;
    color: var(--cor-texto-secundario);
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 1px;
}

.cabecalho-ticket strong {
    display: block;
    margin-top: 5px;
    color: var(--cor-principal);
    font-size: 18px;
}

.estado-ticket {
    margin-top: 16px;
    padding: 13px 16px;
    border-radius: 9px;
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 15px;
    background: #eff6ff;
    border: 1px solid #bfdbfe;
}

.estado-ticket > div {
    border-right: 1px solid #bfdbfe;
}

.estado-ticket > div:last-child {
    border-right: 0;
}

.rotulo-pequeno {
    display: block;
    margin-bottom: 4px;
    color: var(--cor-texto-secundario);
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.6px;
}

.estado-ticket strong {
    color: var(--cor-principal-escura);
    font-size: 13px;
}

.secao-ficha {
    margin-top: 20px;
}

.titulo-secao {
    margin-bottom: 11px;
    display: flex;
    align-items: center;
    gap: 9px;
}

.titulo-secao span {
    width: 27px;
    height: 27px;
    border-radius: 50%;
    display: grid;
    place-items: center;
    flex-shrink: 0;
    background: var(--cor-principal);
    color: var(--cor-branca);
    font-size: 10px;
    font-weight: 800;
}

.titulo-secao h2 {
    margin: 0;
    color: var(--cor-principal-escura);
    font-size: 15px;
    text-transform: uppercase;
    letter-spacing: 0.4px;
}

.grelha-dados {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 10px;
}

.campo {
    min-height: 58px;
    padding: 11px 13px;
    border: 1px solid var(--cor-borda);
    border-radius: 7px;
    background: var(--cor-branca);
}

.campo-grande {
    grid-column: span 1;
}

.campo-largura-total {
    grid-column: 1 / -1;
}

.campo-rotulo {
    display: block;
    margin-bottom: 6px;
    color: var(--cor-texto-secundario);
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.campo strong {
    color: var(--cor-texto);
    font-size: 13px;
    word-break: break-word;
}

.texto-descricao {
    min-height: 50px;
    color: #334155;
    line-height: 1.55;
    white-space: normal;
    word-break: break-word;
}

.area-preenchimento {
    padding: 10px 13px 3px;
    border: 1px solid var(--cor-borda);
    border-radius: 7px;
}

.area-diagnostico,
.area-servico {
    min-height: 110px;
}

.area-observacao {
    margin-top: 13px;
    min-height: 90px;
}

.linha-preenchimento {
    height: 24px;
    border-bottom: 1px solid #cbd5e1;
}

.tabela-materiais {
    width: 100%;
    border-collapse: collapse;
}

.tabela-materiais th,
.tabela-materiais td {
    border: 1px solid var(--cor-borda);
    padding: 9px;
    text-align: left;
}

.tabela-materiais th {
    background: var(--cor-suave);
    color: #475569;
    font-size: 10px;
    text-transform: uppercase;
    letter-spacing: 0.4px;
}

.tabela-materiais th:nth-child(2),
.tabela-materiais td:nth-child(2) {
    width: 100px;
    text-align: center;
}

.tabela-materiais th:nth-child(3),
.tabela-materiais td:nth-child(3) {
    width: 210px;
}

.tabela-materiais td {
    height: 35px;
}

.opcoes-resultado {
    padding: 13px;
    border: 1px solid var(--cor-borda);
    border-radius: 7px;
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 13px;
}

.opcoes-resultado label {
    display: flex;
    align-items: center;
    gap: 8px;
    color: #334155;
    font-size: 12px;
    font-weight: 600;
}

.caixa-opcao {
    width: 15px;
    height: 15px;
    border: 1.5px solid #64748b;
    border-radius: 3px;
    flex-shrink: 0;
}

.dados-finalizacao {
    margin-top: 25px;
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 18px;
}

.campo-finalizacao span {
    display: block;
    margin-bottom: 25px;
    color: var(--cor-texto-secundario);
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
}

.linha-assinatura {
    border-bottom: 1px solid #64748b;
}

.assinaturas {
    margin-top: 55px;
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 60px;
}

.assinatura-item {
    text-align: center;
}

.assinatura-item strong {
    display: block;
    margin-top: 8px;
    color: var(--cor-texto);
    font-size: 11px;
}

.assinatura-item small {
    display: block;
    margin-top: 4px;
    color: var(--cor-texto-secundario);
    font-size: 10px;
}

.rodape-ficha {
    margin-top: 30px;
    padding-top: 10px;
    border-top: 1px solid var(--cor-borda);
    display: flex;
    justify-content: space-between;
    gap: 20px;
    color: #94a3b8;
    font-size: 9px;
}

@media screen and (max-width: 700px) {
    body {
        padding: 10px;
    }

    .pagina-a4 {
        min-height: auto;
        padding: 20px;
    }

    .barra-acoes {
        flex-direction: column;
    }

    .botao {
        width: 100%;
    }

    .cabecalho-ficha {
        align-items: flex-start;
        flex-direction: column;
    }

    .cabecalho-ticket {
        width: 100%;
        text-align: left;
    }

    .estado-ticket,
    .grelha-dados,
    .opcoes-resultado,
    .dados-finalizacao,
    .assinaturas {
        grid-template-columns: 1fr;
    }

    .estado-ticket > div {
        padding-bottom: 10px;
        border-right: 0;
        border-bottom: 1px solid #bfdbfe;
    }

    .estado-ticket > div:last-child {
        padding-bottom: 0;
        border-bottom: 0;
    }

    .assinaturas {
        gap: 50px;
    }
}

@page {
    size: A4 portrait;
    margin: 8mm;
}

@media print {
    html,
    body {
        width: 210mm;
        min-height: 297mm;
        margin: 0;
        padding: 0;
        background: #ffffff;
    }

    body {
        font-size: 11px;
        print-color-adjust: exact;
        -webkit-print-color-adjust: exact;
    }

    .barra-acoes {
        display: none !important;
    }

    .pagina-a4 {
        width: 100%;
        max-width: none;
        min-height: auto;
        margin: 0;
        padding: 6mm;
        border: 0;
        border-radius: 0;
        box-shadow: none;
    }

    .cabecalho-ficha {
        padding-bottom: 10px;
    }

    .logotipo-marca {
        width: 48px;
        height: 48px;
        font-size: 17px;
    }

    .cabecalho-ficha h1 {
        font-size: 18px;
    }

    .estado-ticket {
        margin-top: 10px;
        padding: 9px 12px;
    }

    .secao-ficha {
        margin-top: 12px;
        break-inside: avoid;
        page-break-inside: avoid;
    }

    .titulo-secao {
        margin-bottom: 7px;
    }

    .titulo-secao span {
        width: 22px;
        height: 22px;
        font-size: 8px;
    }

    .titulo-secao h2 {
        font-size: 12px;
    }

    .campo {
        min-height: 45px;
        padding: 7px 9px;
    }

    .texto-descricao {
        min-height: 35px;
        line-height: 1.35;
    }

    .area-diagnostico,
    .area-servico {
        min-height: 75px;
    }

    .linha-preenchimento {
        height: 17px;
    }

    .tabela-materiais th,
    .tabela-materiais td {
        padding: 6px;
    }

    .tabela-materiais td {
        height: 26px;
    }

    .area-observacao {
        min-height: 60px;
    }

    .dados-finalizacao {
        margin-top: 17px;
    }

    .assinaturas {
        margin-top: 38px;
    }

    .rodape-ficha {
        margin-top: 18px;
    }

    a {
        color: inherit;
        text-decoration: none;
    }
}

.nav-toggle{display:none;background:none;border:0;font-size:24px}.ticket-actions,.inline-form{display:flex;gap:10px;align-items:center}.timer-card{display:flex;align-items:center;gap:16px;flex-wrap:wrap;padding:16px;margin-bottom:18px;border-radius:14px;background:#eff6ff}.timer-card span{color:#64748b}.timer-card strong{font-size:24px;color:#1d4ed8}.description-card,.company-preview{padding:16px;border:1px solid var(--line);border-radius:12px;background:#f8fafc}.company-preview{display:flex;flex-direction:column}.message-header{display:flex;justify-content:space-between;gap:12px}.internal-chat{display:grid;grid-template-columns:250px 1fr;gap:20px}.internal-chat aside a{display:block;padding:12px;border-bottom:1px solid var(--line);text-decoration:none}.internal-chat aside small{display:block;color:var(--muted)}@media(max-width:800px){.container{padding:16px}.top-nav{padding:14px 16px}.nav-toggle{display:block}.top-nav nav{display:none;position:absolute;top:68px;left:12px;right:12px;z-index:20;flex-direction:column;align-items:stretch;padding:12px;border-radius:14px;background:#fff;box-shadow:0 15px 40px rgba(0,0,0,.15)}.top-nav nav.open{display:flex}.top-nav nav a{padding:10px}.stats-grid{grid-template-columns:1fr}.page-head{align-items:flex-start;gap:12px}.ticket-actions{width:100%;justify-content:space-between}.ticket-sidebar{position:static}.internal-chat{grid-template-columns:1fr}.chat-message{width:92%}}

/* SuportePRO 2.0 — interface pública e atendimento */
:root{--brand:#9f111b;--brand-dark:#751018;--brand-soft:#fff1f2;--ink:#172033;--surface:#fff;--soft:#f7f9fc;--success:#17804d}
body{background:linear-gradient(180deg,#f6f8fb 0,#eef2f7 100%);min-height:100vh}.top-nav{position:sticky;top:0;z-index:50;height:76px;box-shadow:0 1px 0 rgba(15,23,42,.05)}.brand{letter-spacing:.04em}.public-nav,.top-nav nav{align-items:center}.staff-link{padding:10px 15px;border:1px solid var(--line);border-radius:10px}.nav-logout{color:var(--brand)!important}.container{width:min(1240px,calc(100% - 36px));margin:30px auto 50px}
.public-ticket-shell{display:grid;grid-template-columns:minmax(280px,.78fr) minmax(0,1.35fr);gap:30px;align-items:start}.ticket-hero{position:sticky;top:106px;padding:38px 12px 30px}.ticket-hero h1{margin:12px 0 16px;font-size:clamp(38px,5vw,62px);line-height:1.02;letter-spacing:-.045em;color:var(--ink)}.ticket-hero p{max-width:540px;font-size:17px;line-height:1.75;color:#647087}.trust-row{display:flex;flex-wrap:wrap;gap:10px;margin-top:28px}.trust-row span{padding:9px 12px;border:1px solid #e0e6ee;border-radius:999px;background:rgba(255,255,255,.72);font-size:12px;font-weight:750;color:#445067}.public-ticket-card{max-width:none;padding:34px;border-radius:24px;box-shadow:0 24px 70px rgba(28,39,60,.10)}.public-ticket-card label{font-size:12px;letter-spacing:.02em}.public-ticket-card input,.public-ticket-card select,.public-ticket-card textarea{min-height:48px;border-color:#dce2ea;border-radius:12px;background:#fbfcfe}.public-ticket-card textarea{resize:vertical}.upload-field{padding:16px;border:1px dashed #cfd7e2;border-radius:14px;background:#fafbfd}.btn-large{min-height:52px;padding-inline:24px;border-radius:12px;box-shadow:0 10px 24px rgba(159,17,27,.22)}
.chat-panel{padding:0;overflow:hidden}.timer-card{margin:0;border-radius:0;border-bottom:1px solid var(--line);background:linear-gradient(100deg,#f7faff,#eef5ff);padding:18px 22px}.description-card{margin:20px 22px 4px;background:#fafbfd}.description-card p{line-height:1.65}.chat-section-head{display:flex;align-items:center;justify-content:space-between;padding:20px 22px 12px}.chat-section-head>div{display:grid;grid-template-columns:auto 1fr;column-gap:9px;align-items:center}.chat-section-head small{grid-column:2;color:var(--muted);margin-top:3px}.presence-dot{width:9px;height:9px;border-radius:50%;background:#22c55e;box-shadow:0 0 0 4px #dcfce7}.chat-messages{height:min(55vh,560px);min-height:340px;overflow-y:auto;padding:16px 22px 22px;background:linear-gradient(180deg,#f8fafc,#f4f7fb);display:flex;flex-direction:column;gap:12px;scroll-behavior:smooth}.chat-message{width:min(78%,680px);padding:12px 14px;border:1px solid #e1e7ef;border-radius:6px 16px 16px 16px;background:#fff;box-shadow:0 4px 14px rgba(27,39,59,.05)}.chat-message.my-message{align-self:flex-end;border-color:#f0c7cb;border-radius:16px 6px 16px 16px;background:var(--brand-soft)}.chat-message p{margin:8px 0 2px;line-height:1.55;overflow-wrap:anywhere}.message-header b{font-size:12px}.message-header small{font-size:10px;color:#8490a3}.reply-box{padding:16px 20px 20px;border-top:1px solid var(--line);background:#fff}.reply-box textarea{margin:0;min-height:82px;border-radius:14px}.reply-actions{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-top:10px}.reply-actions small{color:var(--muted)}.ticket-sidebar .panel{margin-bottom:16px}.ticket-sidebar dl{grid-template-columns:95px minmax(0,1fr)}
.badge{white-space:nowrap}.panel,.form-card,.stat{border-color:#e1e6ed}.panel-head h2{margin-top:0}.filters input,.filters select{background:#fff}.table-wrap{border-radius:12px;border:1px solid #e7ebf0}table th{background:#f8fafc}table tr:hover td{background:#fbfcfe}
@media(max-width:900px){.public-ticket-shell{grid-template-columns:1fr}.ticket-hero{position:static;padding:15px 4px 0}.ticket-hero h1{font-size:42px}.public-ticket-card{padding:24px}.top-nav .public-nav{display:flex!important;position:static;box-shadow:none;padding:0;background:transparent;flex-direction:row}.public-nav a:first-child{display:none}}
@media(max-width:620px){.container{width:min(100% - 20px,1240px);margin-top:18px}.top-nav{height:66px;padding-inline:14px}.public-ticket-card{padding:18px;border-radius:18px}.ticket-hero h1{font-size:36px}.trust-row{display:grid}.page-head{flex-direction:column}.page-head h1{font-size:25px}.ticket-actions{flex-wrap:wrap}.ticket-actions .btn{flex:1}.chat-messages{height:52vh;min-height:300px;padding:14px}.chat-message{width:92%}.timer-card{align-items:flex-start}.timer-card strong{font-size:20px}.reply-actions{align-items:stretch;flex-direction:column}.reply-actions .btn{width:100%}.ticket-sidebar{display:block}}

/* Central pública e chat profissional */
.support-home{max-width:980px;margin:32px auto 70px}.home-heading{text-align:center;margin-bottom:36px}.home-heading h1{font-size:clamp(34px,5vw,54px);margin:8px 0}.home-heading p{color:#64748b}.support-choice-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:24px}.support-choice-card{display:flex;flex-direction:column;align-items:center;text-align:center;padding:34px;border:1px solid #e2e8f0;border-radius:22px;background:#fff;box-shadow:0 14px 38px rgba(15,23,42,.08);text-decoration:none;color:inherit;transition:.2s}.support-choice-card:hover{transform:translateY(-3px);box-shadow:0 20px 50px rgba(15,23,42,.12)}.choice-icon{width:64px;height:64px;border-radius:50%;display:grid;place-items:center;font-size:34px;font-weight:700;margin-bottom:18px}.choice-icon.red{background:#fee2e2;color:#b91c1c}.choice-icon.blue{background:#dbeafe;color:#1d4ed8}.choice-link{margin-top:auto;color:#b91c1c;font-weight:700}.track-form{width:100%;display:grid;gap:10px;margin-top:18px}.staff-access{text-align:center;margin-top:25px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:22px}.ticket-sidebar{display:grid;align-content:start;gap:18px}.chat-panel{padding:0;overflow:hidden}.timer-card{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:18px 22px;background:#0f172a;color:#fff}.timer-card strong{display:block;font-size:25px;margin-top:4px}.description-card{margin:18px;padding:18px;border:1px solid #e2e8f0;border-radius:15px;background:#f8fafc}.chat-section-head{padding:16px 22px;border-top:1px solid #e2e8f0;border-bottom:1px solid #e2e8f0}.chat-section-head small{display:block;color:#64748b;margin-top:3px}.presence-dot{display:inline-block;width:9px;height:9px;background:#22c55e;border-radius:50%;margin-right:8px}.chat-messages{height:460px;overflow:auto;padding:22px;background:#f8fafc;display:flex;flex-direction:column;gap:13px}.chat-message{max-width:78%;align-self:flex-start;padding:12px 15px;border-radius:5px 17px 17px 17px;background:#fff;border:1px solid #e2e8f0;box-shadow:0 4px 13px rgba(15,23,42,.05)}.chat-message.my-message{align-self:flex-end;background:#dbeafe;border-color:#bfdbfe;border-radius:17px 5px 17px 17px}.message-header{display:flex;justify-content:space-between;gap:20px;margin-bottom:6px}.message-header small{color:#64748b}.chat-message p{margin:0;white-space:normal;overflow-wrap:anywhere}.empty-chat{margin:auto;color:#64748b;text-align:center}.reply-box{padding:18px 22px;border-top:1px solid #e2e8f0;background:#fff}.reply-box textarea{resize:vertical}.reply-actions{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:10px}.ticket-sidebar dl{margin:0}.ticket-sidebar dt{font-size:12px;color:#64748b;text-transform:uppercase;margin-top:13px}.ticket-sidebar dd{margin:4px 0 0;font-weight:600;overflow-wrap:anywhere}.full-button{width:100%;justify-content:center;margin-top:10px}
@media(max-width:850px){.support-choice-grid,.ticket-layout{grid-template-columns:1fr}.ticket-sidebar{order:-1}.chat-messages{height:390px}.support-choice-card{padding:25px}}@media(max-width:560px){.support-home{margin-top:12px}.chat-message{max-width:92%}.timer-card,.reply-actions{align-items:stretch;flex-direction:column}.chat-messages{padding:14px}.reply-box{padding:14px}}

/* ===== SuportePRO — portal público final ===== */
.public-header{justify-content:center;height:74px;border-top:4px solid #8f1118;box-shadow:0 2px 18px rgba(15,23,42,.06)}
.public-header .brand{font-size:25px;letter-spacing:-.02em}
.public-container{width:100%;max-width:none;margin:0;padding:0 18px;background:radial-gradient(circle at 50% 0,#fff 0,#f5f7fa 42%,#eef2f6 100%)}
.ticket-open-page{width:min(760px,100%);margin:0 auto;padding:28px 0 48px}
.ticket-open-heading{text-align:center;margin:0 auto 24px}
.ticket-open-icon{display:grid;place-items:center;width:64px;height:64px;margin:0 auto 13px;border-radius:50%;background:#fee2e2;color:#c7101b;font-size:24px}
.ticket-open-heading h1{margin:0;font-size:clamp(30px,5vw,42px);letter-spacing:-.035em;color:#172033}
.ticket-open-heading p{margin:9px 0 0;color:#586174;font-size:15px}
.public-alert{width:min(720px,100%);margin:0 auto 16px}
.centered-ticket-form{max-width:720px;margin:0 auto;padding:0;overflow:hidden;border-radius:20px;box-shadow:0 18px 55px rgba(15,23,42,.10)}
.form-intro{padding:22px 24px;background:linear-gradient(100deg,#fff1f2,#fbf7f7);border-bottom:1px solid #f2e6e7}
.form-intro>div{display:flex;align-items:flex-start;gap:12px}
.form-intro-icon{color:#c7101b;font-size:22px;line-height:1.2}
.form-intro h2{margin:0;font-size:22px;color:#202331}
.form-intro p{margin:5px 0 0;color:#697184;font-size:13px}
.ticket-public-form{padding:24px;gap:17px}
.form-section-title{display:flex;align-items:center;gap:10px;margin-top:4px;padding-bottom:10px;border-bottom:1px solid #d9dee7;color:#4c5260;text-transform:uppercase;letter-spacing:.08em;font-size:12px}
.form-section-title span{color:#c7101b;font-size:17px}
.ticket-public-form label{margin-top:0;color:#272b37}
.ticket-public-form input,.ticket-public-form select,.ticket-public-form textarea{background:#fff;border-color:#d6dde7}
.ticket-public-form textarea{min-height:135px}
.field-help{display:block;margin-top:6px;color:#7b8495;font-size:11px;line-height:1.45}
.submit-ticket{width:100%;margin-top:2px!important;background:linear-gradient(90deg,#c40e18,#a70f18);box-shadow:0 10px 24px rgba(179,18,27,.22)}
.secure-note{text-align:center;margin:10px 0 0;color:#697184;font-size:12px}
.public-footer{background:linear-gradient(110deg,#151827,#181b2a 65%,#361217);color:#fff;padding:25px max(20px,5vw) 18px}
.footer-content{width:min(1240px,100%);margin:0 auto;display:grid;grid-template-columns:1.15fr 1.35fr 1fr 1fr auto;align-items:center;gap:22px}
.footer-content a,.footer-location{display:flex;align-items:center;gap:9px;color:#fff;font-size:13px;overflow-wrap:anywhere}
.footer-content a span,.footer-location>span,.footer-icon{color:#e21b28;font-size:19px}
.footer-help{display:flex;align-items:center;gap:12px}.footer-help strong,.footer-help small{display:block}.footer-help small{margin-top:3px;color:#b9beca;font-size:11px}
.footer-admin{justify-content:center;padding:11px 18px;border-radius:9px;background:#c6101a!important;font-weight:800;box-shadow:0 8px 24px rgba(198,16,26,.24)}
.footer-admin:hover{background:#a90f17!important}.footer-admin span{color:#fff!important}
.footer-copy{text-align:center;margin-top:20px;color:#b9beca;font-size:12px}
@media(max-width:1050px){.footer-content{grid-template-columns:repeat(2,minmax(0,1fr))}.footer-admin{width:max-content}}
@media(max-width:680px){.public-container{padding-inline:10px}.ticket-open-page{padding-top:20px}.ticket-open-icon{width:56px;height:56px}.centered-ticket-form{border-radius:16px}.ticket-public-form{padding:18px}.form-intro{padding:19px}.footer-content{grid-template-columns:1fr;gap:15px}.footer-admin{width:100%}.public-footer{padding-inline:20px}.footer-copy{text-align:left}.ticket-open-heading p{padding:0 10px}}

/* Central pública: abrir e localizar chamado */
.public-support-home{width:min(980px,100%);padding:54px 0 70px}
.home-eyebrow{display:inline-block;color:#b3121b;font-size:12px;font-weight:800;letter-spacing:.16em}
.public-support-home .home-heading h1{font-size:clamp(34px,5vw,52px);letter-spacing:-.04em;color:#181d2d}
.public-support-home .home-heading p{font-size:15px;color:#626b7c}
.public-support-home .support-choice-card{min-height:360px;padding:30px 34px;border-radius:19px}
.public-support-home .support-choice-card h2{margin:0 0 8px;font-size:23px;color:#1b2132}
.public-support-home .support-choice-card p{margin:0;color:#5e6677;line-height:1.6}
.open-ticket-card .choice-link{padding-top:34px}
.locate-ticket-card{justify-content:flex-start}
.locate-ticket-card .track-form{margin-top:22px}
.track-form input{width:100%;height:45px;border:1px solid #d4dbe5;border-radius:10px;background:#fff;padding:0 13px;font-size:14px}
.track-form input:focus{outline:0;border-color:#1769ff;box-shadow:0 0 0 3px rgba(23,105,255,.12)}
.locate-button{width:100%;min-height:45px;justify-content:center;border:0;background:#1769ff;color:#fff;font-weight:800}
.locate-button:hover{background:#0c57df;color:#fff}
.track-alert{width:100%;margin:14px 0 0;text-align:left;font-size:12px}
.sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}
@media(max-width:850px){.public-support-home{padding-top:34px}.public-support-home .support-choice-card{min-height:auto}.open-ticket-card .choice-link{padding-top:24px}}

/* =========================================================
   SUPORTEPRO V2 — CABEÇALHO E RODAPÉ PÚBLICOS ORGANIZADOS
========================================================= */
.public-header{
    position:sticky;
    top:0;
    z-index:60;
    height:78px;
    justify-content:center;
    padding:0 24px;
    border-top:4px solid var(--red);
    border-bottom:1px solid #e7eaf0;
    background:rgba(255,255,255,.96);
    box-shadow:0 6px 24px rgba(15,23,42,.055);
    backdrop-filter:blur(12px);
}
.public-header .brand{
    display:inline-flex;
    align-items:center;
    min-height:48px;
    color:#171b29;
    font-size:26px;
    font-weight:950;
    letter-spacing:-.045em;
}
.public-header .brand span{color:var(--red)}

.public-footer{
    margin-top:auto;
    padding:0;
    color:#f8fafc;
    background:linear-gradient(125deg,#111522 0%,#191d2c 62%,#321318 100%);
    border-top:4px solid var(--red);
}
.footer-main{
    width:min(1180px,calc(100% - 40px));
    margin:0 auto;
    display:grid;
    grid-template-columns:1.25fr 1fr 1fr;
    gap:64px;
    padding:46px 0 38px;
}
.footer-brand-block{max-width:390px}
.footer-brand{
    display:inline-flex;
    margin-bottom:13px;
    color:#fff;
    font-size:26px;
    font-weight:950;
    letter-spacing:-.045em;
}
.footer-brand span{color:#ef3340}
.footer-brand-block p{
    margin:0;
    color:#aeb5c3;
    font-size:14px;
    line-height:1.75;
}
.footer-column h2{
    margin:2px 0 17px;
    color:#fff;
    font-size:13px;
    font-weight:850;
    letter-spacing:.12em;
    text-transform:uppercase;
}
.footer-column>a,
.footer-static-item{
    display:flex;
    align-items:flex-start;
    gap:11px;
    margin:0 0 12px;
    color:#d7dce5;
    font-size:13px;
    line-height:1.45;
    overflow-wrap:anywhere;
}
.footer-column>a{transition:color .18s ease,transform .18s ease}
.footer-column>a:hover{color:#fff;transform:translateX(2px)}
.footer-item-icon{
    width:20px;
    flex:0 0 20px;
    color:#ef3340;
    text-align:center;
    font-size:16px;
    line-height:1.25;
}
.footer-support-status{
    display:inline-flex;
    align-items:center;
    gap:9px;
    margin-top:9px;
    padding:9px 12px;
    border:1px solid rgba(255,255,255,.1);
    border-radius:999px;
    color:#c8ced9;
    background:rgba(255,255,255,.045);
    font-size:12px;
}
.status-dot{
    width:8px;
    height:8px;
    border-radius:50%;
    background:#24c875;
    box-shadow:0 0 0 4px rgba(36,200,117,.13);
}
.footer-bottom{
    width:min(1180px,calc(100% - 40px));
    margin:0 auto;
    display:flex;
    align-items:center;
    justify-content:space-between;
    gap:24px;
    padding:18px 0 22px;
    border-top:1px solid rgba(255,255,255,.09);
}
.footer-bottom p{
    margin:0;
    color:#929aa9;
    font-size:12px;
}
.footer-admin{
    display:inline-flex;
    align-items:center;
    justify-content:center;
    gap:8px;
    min-height:40px;
    padding:0 17px;
    border:1px solid rgba(255,255,255,.13);
    border-radius:10px;
    color:#fff!important;
    background:#b3121b!important;
    box-shadow:0 8px 22px rgba(179,18,27,.24);
    font-size:12px;
    font-weight:850;
    transition:transform .18s ease,background .18s ease,box-shadow .18s ease;
}
.footer-admin:hover{
    color:#fff!important;
    background:#941018!important;
    transform:translateY(-1px);
    box-shadow:0 11px 26px rgba(179,18,27,.30);
}

@media(max-width:820px){
    .footer-main{grid-template-columns:1fr 1fr;gap:34px 42px}
    .footer-brand-block{grid-column:1/-1;max-width:620px}
}
@media(max-width:560px){
    .public-header{height:70px}
    .public-header .brand{font-size:23px}
    .footer-main{width:min(100% - 32px,1180px);grid-template-columns:1fr;gap:30px;padding:36px 0 29px}
    .footer-brand-block{grid-column:auto}
    .footer-bottom{width:min(100% - 32px,1180px);align-items:stretch;flex-direction:column;padding:18px 0 24px}
    .footer-admin{width:100%}
}

/* =========================================================
   SUPORTEPRO V2.1 — CABEÇALHO E RODAPÉ COMPACTOS E FIXOS
========================================================= */
.public-body{
    min-height:100vh;
    padding-bottom:86px;
}
.public-body .public-header{
    position:fixed;
    inset:0 0 auto 0;
    height:68px;
    padding:0 22px;
    border-top:3px solid var(--red);
    border-bottom:1px solid #e8ebf0;
    background:rgba(255,255,255,.97);
    box-shadow:0 5px 20px rgba(15,23,42,.06);
    backdrop-filter:blur(12px);
}
.public-body .public-header .brand{
    min-height:44px;
    font-size:24px;
}
.public-body .public-container{
    min-height:calc(100vh - 150px);
    padding-top:68px;
}
.public-body .public-footer{
    position:fixed;
    z-index:55;
    inset:auto 0 0 0;
    margin:0;
    padding:0;
    border-top:3px solid var(--red);
    background:linear-gradient(105deg,#121623 0%,#1a1e2d 72%,#2d1419 100%);
    box-shadow:0 -8px 28px rgba(15,23,42,.13);
}
.footer-compact{
    width:min(1240px,calc(100% - 32px));
    min-height:72px;
    margin:0 auto;
    display:grid;
    grid-template-columns:auto minmax(0,1fr) auto;
    align-items:center;
    gap:24px;
}
.footer-identity{
    display:flex;
    flex-direction:column;
    gap:2px;
    min-width:max-content;
}
.footer-identity .footer-brand{
    margin:0;
    font-size:18px;
    line-height:1;
}
.footer-identity small{
    color:#8f98a8;
    font-size:10px;
    white-space:nowrap;
}
.footer-contacts{
    min-width:0;
    display:flex;
    align-items:center;
    justify-content:center;
    gap:8px 18px;
    flex-wrap:wrap;
}
.footer-contacts>a,
.footer-contacts .footer-location{
    display:inline-flex;
    align-items:center;
    gap:7px;
    margin:0;
    color:#d7dce5;
    font-size:11px;
    line-height:1.2;
    text-decoration:none;
    white-space:nowrap;
}
.footer-contacts>a>span:first-child,
.footer-contacts .footer-location>span:first-child{
    color:#ef3340;
    font-size:14px;
}
.footer-contacts>a:hover{color:#fff}
.footer-compact .footer-admin{
    min-height:36px;
    padding:0 14px;
    border-radius:9px;
    font-size:11px;
    white-space:nowrap;
}
@media(max-width:980px){
    .public-body{padding-bottom:104px}
    .footer-compact{
        min-height:90px;
        grid-template-columns:auto 1fr auto;
        gap:14px;
    }
    .footer-contacts{gap:6px 12px}
    .footer-contacts>a,
    .footer-contacts .footer-location{font-size:10px}
}
@media(max-width:720px){
    .public-body{padding-bottom:126px}
    .public-body .public-header{height:62px}
    .public-body .public-container{padding-top:62px;min-height:calc(100vh - 188px)}
    .footer-compact{
        width:min(100% - 20px,1240px);
        min-height:112px;
        grid-template-columns:1fr auto;
        gap:8px 12px;
        padding:10px 0;
    }
    .footer-identity{grid-column:1}
    .footer-contacts{
        grid-column:1/-1;
        grid-row:2;
        justify-content:flex-start;
        gap:6px 14px;
    }
    .footer-compact .footer-admin{
        grid-column:2;
        grid-row:1;
        width:auto;
    }
}
@media(max-width:460px){
    .public-body{padding-bottom:154px}
    .footer-compact{min-height:140px;grid-template-columns:1fr}
    .footer-identity,.footer-contacts,.footer-compact .footer-admin{grid-column:1;grid-row:auto}
    .footer-contacts{display:grid;grid-template-columns:1fr 1fr;width:100%}
    .footer-contacts>a:first-child{grid-column:1/-1;white-space:normal;overflow-wrap:anywhere}
    .footer-compact .footer-admin{width:100%;min-height:34px}
}

/* =========================================================
   SUPORTEPRO V2.2 — RODAPÉ FINAL ORGANIZADO
========================================================= */
.public-body{
    padding-bottom:94px;
}
.public-body .public-footer{
    border-top-width:2px;
}
.footer-compact{
    width:min(1180px,calc(100% - 36px));
    min-height:80px;
    grid-template-columns:180px minmax(0,1fr) 150px;
    gap:22px;
}
.footer-identity{
    justify-content:center;
}
.footer-contacts{
    display:grid;
    grid-template-columns:1fr;
    justify-items:start;
    align-content:center;
    gap:4px;
    padding:8px 0;
}
.footer-contacts>a,
.footer-contacts .footer-location{
    width:100%;
    gap:8px;
    color:#e2e7ef;
    font-size:11px;
    line-height:1.25;
}
.footer-contacts>a>span:first-child,
.footer-contacts .footer-location>span:first-child{
    width:18px;
    text-align:center;
    flex:0 0 18px;
}
.footer-compact .footer-admin{
    justify-self:end;
}
@media(max-width:820px){
    .public-body{padding-bottom:126px}
    .footer-compact{
        min-height:112px;
        grid-template-columns:1fr auto;
        gap:6px 16px;
        padding:9px 0;
    }
    .footer-identity{grid-column:1;grid-row:1}
    .footer-contacts{grid-column:1/-1;grid-row:2;padding:2px 0;gap:3px}
    .footer-compact .footer-admin{grid-column:2;grid-row:1}
}
@media(max-width:500px){
    .public-body{padding-bottom:170px}
    .footer-compact{
        width:min(100% - 24px,1180px);
        min-height:156px;
        grid-template-columns:1fr;
        gap:7px;
        padding:10px 0;
    }
    .footer-identity,
    .footer-contacts,
    .footer-compact .footer-admin{
        grid-column:1;
        grid-row:auto;
    }
    .footer-contacts>a,
    .footer-contacts .footer-location{
        font-size:10.5px;
        white-space:normal;
    }
    .footer-compact .footer-admin{
        width:100%;
        justify-self:stretch;
    }
}

/* =========================================================
   SUPORTEPRO V2.3 — RODAPÉ CORPORATIVO PROFISSIONAL
   Compacto, responsivo e integrado ao portal público
========================================================= */
.public-body{
    display:flex;
    min-height:100vh;
    flex-direction:column;
    padding-bottom:0;
}
.public-body .public-container{
    flex:1 0 auto;
    min-height:auto;
}
.public-body .public-footer{
    position:relative;
    inset:auto;
    z-index:1;
    flex:0 0 auto;
    margin:0;
    padding:0;
    border-top:3px solid var(--red);
    background:#111827;
    box-shadow:0 -6px 24px rgba(15,23,42,.10);
}
.footer-shell{
    width:min(1180px,calc(100% - 40px));
    margin:0 auto;
    padding:17px 0 14px;
}
.footer-topline{
    display:flex;
    align-items:center;
    gap:12px;
    margin-bottom:12px;
}
.footer-topline .footer-brand{
    margin:0;
    color:#fff;
    font-size:19px;
    line-height:1;
    font-weight:950;
    letter-spacing:-.04em;
    white-space:nowrap;
}
.footer-topline .footer-brand span{color:#ef3340}
.footer-divider{
    width:1px;
    height:19px;
    background:rgba(255,255,255,.18);
}
.footer-tagline{
    margin:0;
    color:#94a3b8;
    font-size:11.5px;
    line-height:1.3;
}
.footer-mainline{
    display:grid;
    grid-template-columns:minmax(220px,1.25fr) minmax(210px,1fr) minmax(190px,1fr) auto;
    align-items:center;
    gap:10px 24px;
    padding:12px 0;
    border-top:1px solid rgba(255,255,255,.08);
    border-bottom:1px solid rgba(255,255,255,.08);
}
.footer-contact{
    min-width:0;
    display:inline-flex;
    align-items:center;
    gap:8px;
    color:#dbe3ee;
    font-size:11.5px;
    line-height:1.35;
    text-decoration:none;
    overflow-wrap:anywhere;
}
a.footer-contact{transition:color .18s ease}
a.footer-contact:hover{color:#fff}
.footer-contact-icon{
    width:18px;
    flex:0 0 18px;
    color:#ef3340;
    text-align:center;
    font-size:14px;
}
.footer-admin-link{
    display:inline-flex;
    align-items:center;
    justify-content:center;
    min-height:34px;
    padding:0 14px;
    border:1px solid rgba(255,255,255,.16);
    border-radius:8px;
    color:#fff!important;
    background:rgba(255,255,255,.055);
    font-size:11px;
    font-weight:800;
    white-space:nowrap;
    transition:background .18s ease,border-color .18s ease,transform .18s ease;
}
.footer-admin-link:hover{
    background:#b3121b;
    border-color:#b3121b;
    transform:translateY(-1px);
}
.footer-bottomline{
    display:flex;
    align-items:center;
    justify-content:space-between;
    gap:18px;
    padding-top:11px;
    color:#7f8b9d;
}
.footer-bottomline small{font-size:10px;line-height:1.3}

@media(max-width:900px){
    .footer-mainline{
        grid-template-columns:1fr 1fr;
        gap:10px 20px;
    }
    .footer-admin-link{justify-self:end}
}
@media(max-width:620px){
    .footer-shell{width:min(100% - 28px,1180px);padding:15px 0 13px}
    .footer-topline{align-items:flex-start;flex-wrap:wrap;margin-bottom:10px}
    .footer-divider{display:none}
    .footer-tagline{width:100%}
    .footer-mainline{
        grid-template-columns:1fr;
        gap:9px;
        padding:11px 0;
    }
    .footer-contact{font-size:11px;white-space:normal}
    .footer-admin-link{
        width:100%;
        justify-self:stretch;
        margin-top:3px;
    }
    .footer-bottomline{
        align-items:flex-start;
        flex-direction:column;
        gap:4px;
        padding-top:10px;
    }
}

/* =====================================================
   RODAPÉ PÚBLICO — SUPORTEPRO
===================================================== */

.public-footer {
    position: relative;
    width: 100%;
    margin-top: auto;
    color: #dbe7f3;
    background:
        radial-gradient(
            circle at 10% 10%,
            rgba(30, 144, 255, 0.14),
            transparent 35%
        ),
        linear-gradient(135deg, #07111f 0%, #0b1728 55%, #0c1d32 100%);
    border-top: 1px solid rgba(255, 255, 255, 0.08);
    box-shadow: 0 -12px 35px rgba(0, 0, 0, 0.15);
    overflow: hidden;
}

.public-footer::before {
    content: "";
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 3px;
    background: linear-gradient(
        90deg,
        transparent,
        #168cff,
        #38bdf8,
        transparent
    );
}

.footer-container {
    position: relative;
    z-index: 1;
    width: min(1180px, calc(100% - 40px));
    margin: 0 auto;
}

.footer-content {
    display: grid;
    grid-template-columns: 1.1fr 1.5fr 0.9fr;
    gap: 55px;
    padding: 42px 0 34px;
}

/* Marca */

.footer-about {
    max-width: 320px;
}

.footer-logo {
    display: inline-flex;
    align-items: center;
    margin-bottom: 15px;
    color: #ffffff;
    font-size: 24px;
    font-weight: 800;
    letter-spacing: 1px;
    line-height: 1;
    text-decoration: none;
    transition: transform 0.2s ease;
}

.footer-logo:hover {
    transform: translateY(-2px);
}

.footer-logo span {
    margin-left: 3px;
    color: #2fa5ff;
}

.footer-description {
    margin: 0;
    color: #9eb0c4;
    font-size: 14px;
    line-height: 1.75;
}

/* Títulos */

.footer-title {
    position: relative;
    margin: 0 0 18px;
    padding-bottom: 10px;
    color: #ffffff;
    font-size: 14px;
    font-weight: 700;
    letter-spacing: 0.4px;
    text-transform: uppercase;
}

.footer-title::after {
    content: "";
    position: absolute;
    bottom: 0;
    left: 0;
    width: 34px;
    height: 2px;
    border-radius: 20px;
    background: #2fa5ff;
}

/* Contactos */

.footer-contact-list {
    display: grid;
    gap: 13px;
}

.footer-contact {
    display: flex;
    align-items: center;
    gap: 12px;
    min-width: 0;
    color: #dbe7f3;
    text-decoration: none;
}

a.footer-contact {
    transition:
        color 0.2s ease,
        transform 0.2s ease;
}

a.footer-contact:hover {
    color: #ffffff;
    transform: translateX(3px);
}

.footer-icon {
    display: inline-flex;
    flex: 0 0 39px;
    align-items: center;
    justify-content: center;
    width: 39px;
    height: 39px;
    color: #4eb0ff;
    background: rgba(47, 165, 255, 0.09);
    border: 1px solid rgba(47, 165, 255, 0.2);
    border-radius: 11px;
}

.footer-icon svg {
    width: 18px;
    height: 18px;
    fill: none;
    stroke: currentColor;
    stroke-width: 1.8;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.footer-contact-text {
    display: flex;
    min-width: 0;
    flex-direction: column;
    gap: 3px;
}

.footer-contact-text small {
    color: #73879d;
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 0.4px;
    text-transform: uppercase;
}

.footer-contact-text strong {
    color: #dbe7f3;
    font-size: 13px;
    font-weight: 500;
    overflow-wrap: anywhere;
}

.footer-phone-links {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 5px;
    font-size: 13px;
}

.footer-phone-links a {
    color: #dbe7f3;
    font-weight: 500;
    text-decoration: none;
    transition: color 0.2s ease;
}

.footer-phone-links a:hover {
    color: #4eb0ff;
}

.footer-phone-links span {
    color: #62788e;
}

/* Administração */

.footer-access p {
    margin: 0 0 18px;
    color: #9eb0c4;
    font-size: 13px;
    line-height: 1.65;
}

.footer-admin-button {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 9px;
    min-height: 43px;
    padding: 10px 18px;
    color: #ffffff;
    font-size: 13px;
    font-weight: 700;
    text-decoration: none;
    background: linear-gradient(135deg, #168cff, #0872d1);
    border: 1px solid rgba(255, 255, 255, 0.12);
    border-radius: 11px;
    box-shadow: 0 9px 24px rgba(22, 140, 255, 0.2);
    transition:
        transform 0.2s ease,
        box-shadow 0.2s ease,
        filter 0.2s ease;
}

.footer-admin-button svg {
    width: 17px;
    height: 17px;
    fill: none;
    stroke: currentColor;
    stroke-width: 1.8;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.footer-admin-button:hover {
    filter: brightness(1.08);
    transform: translateY(-2px);
    box-shadow: 0 13px 28px rgba(22, 140, 255, 0.28);
}

.footer-admin-button:focus-visible,
.footer-logo:focus-visible,
.footer-contact:focus-visible,
.footer-phone-links a:focus-visible {
    outline: 3px solid rgba(56, 189, 248, 0.45);
    outline-offset: 3px;
}

/* Linha inferior */

.footer-bottom {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
    min-height: 62px;
    padding: 14px 0;
    color: #788ca2;
    border-top: 1px solid rgba(255, 255, 255, 0.07);
}

.footer-bottom small {
    font-size: 12px;
}

.footer-security {
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.footer-status-dot {
    width: 8px;
    height: 8px;
    background: #38d996;
    border-radius: 50%;
    box-shadow: 0 0 0 4px rgba(56, 217, 150, 0.1);
}

/* Tablet */

@media (max-width: 900px) {
    .footer-content {
        grid-template-columns: 1fr 1.3fr;
        gap: 36px;
    }

    .footer-access {
        grid-column: 1 / -1;
        display: flex;
        align-items: center;
        justify-content: space-between;
        gap: 24px;
        padding-top: 25px;
        border-top: 1px solid rgba(255, 255, 255, 0.07);
    }

    .footer-access .footer-title {
        margin-bottom: 8px;
    }

    .footer-access p {
        max-width: 430px;
        margin-bottom: 0;
    }
}

/* Telemóvel */

@media (max-width: 650px) {
    .footer-container {
        width: min(100% - 28px, 1180px);
    }

    .footer-content {
        grid-template-columns: 1fr;
        gap: 30px;
        padding: 35px 0 28px;
    }

    .footer-about {
        max-width: 100%;
    }

    .footer-access {
        grid-column: auto;
        display: block;
        padding-top: 26px;
    }

    .footer-access p {
        margin-bottom: 17px;
    }

    .footer-admin-button {
        width: 100%;
    }

    .footer-bottom {
        min-height: auto;
        flex-direction: column;
        align-items: flex-start;
        gap: 10px;
        padding: 18px 0;
    }
}

/* Telemóveis pequenos */

@media (max-width: 400px) {
    .footer-contact {
        align-items: flex-start;
    }

    .footer-logo {
        font-size: 21px;
    }

    .footer-contact-text strong,
    .footer-phone-links {
        font-size: 12px;
    }
}
/* ===== Acabamento global de acessibilidade e robustez ===== */
:where(a, button, input, select, textarea, [tabindex]):focus-visible {
    outline: 3px solid rgba(37, 99, 235, .35);
    outline-offset: 3px;
}

button, input, select, textarea { font: inherit; }
button:disabled, .btn:disabled { opacity: .58; cursor: not-allowed; }

.internal-chat aside a.active {
    color: #1d4ed8;
    background: #eff6ff;
    border-left: 3px solid #2563eb;
}
.chat-message-meta {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 16px;
    font-size: 12px;
}
.chat-message-meta time { color: var(--muted); font-size: 11px; }
.form-actions { display: flex; align-items: center; justify-content: space-between; gap: 14px; margin-top: 10px; }

@media (prefers-reduced-motion: reduce) {
    *, *::before, *::after {
        scroll-behavior: auto !important;
        animation-duration: .01ms !important;
        animation-iteration-count: 1 !important;
        transition-duration: .01ms !important;
    }
}

@media (max-width: 560px) {
    .form-actions { align-items: stretch; flex-direction: column; }
}
.audit-details {
    max-width: 420px;
    color: #475569;
    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
    font-size: 12px;
    overflow-wrap: anywhere;
}
.stats-grid { grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); }